Consumer Advice

Suggestions & Information

The EVA are committed to promoting good practice within the Energy Industry and that includes providing the consumer with suggestions and information to allow them to make their own judgements. 





Our Charter

EVA promoting energy industry transparency and best practice.

FAQ's

How is a broker different from a supplier?

  

A broker is usually an organisation that is independent from a supplier. They do not generate energy themselves or provide you with the actual energy. A broker will arrange to put contracts in place on your behalf with the various retail energy suppliers. Depending upon the type of broker they will also provide you with additional services such as Bill Validation, ESOS compliance, energy surveys to name just a few. A broker will have access to many retail suppliers and some can with over 30 retail suppliers ensuring that they can provide you with a whole market view. Whilst others just work with three or four suppliers which only provides a limited view of the market.

A supplier on the other hand is a retail supplier of energy such as the likes of the so called big 6 including British Gas, EoN, EDF, Npower, SSE and Scottish Power.  Whilst some also generate the electricity through associated companies most have no connection in relation to energy generation. Supplier will however arrange for your energy to be supplied to you, read the meters and send you bills for payment.

What’s different about an Agent?

 An agent usually only work son behalf of one or two suppliers. Therefore, the prices that they present to you will only be from the suppliers they work for. This is very much a model within emerging European markets but not common within the UK. 

How do I know if I can trust a broker?

    

If you have a long-term relationship with your broker, have had no issues and you are happy with the prices and service they provide then you already have your answer. There are many reputable and customer orientated brokers in the market who provide excellent customer service. 

However, like most purchases in life, we would always recommend that you get price comparisons from more than one broker to ensure that you are getting the most competitive price for your needs. Like suppliers themselves brokering is a very competitive market and you can assure yourself that you are getting the keenest prices by having a benchmark. This also ensures that you are not taken advantage of because you have been a loyal customer. If the prices match up to your current broker, then you have extra confidence that they continue to do the right thing for you.

If you are getting prices from a broker, you have not dealt with before or are using one for the first time, it can be a different ball game to know if you can trust them. If they are a member of the Energy Vendors Association you will know that they are at the fore front of the industry and are committed to upholding high standards of behaviour. Their membership will demonstrate to you that they are committed to the development of a publicly available specification, through the British Standards Institute, to establish a common system for brokers to operate their sales process to. Thus, ensuring you as a user of their services, have transparency and confidence in the contracts that are arranged on your behalf.

You can tell that they are an EVA member by the display of the EVA logo on their website and emails. You can also check directly with EVA by emailing info@energyvendors.org and we will confirm their membership status.